Printed from the blog of Lori Greene, AHC/CDC, CCPR, FDAI
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Dec 04 2013

WW: Darn! They sent the wrong hand again! :D

Upside Down Lever Trim

This lever is not a code problem (although the astragal probably is – thanks Lee!), but the hand of the dummy lever should have been changed in the field so it didn’t have to be installed upside down.  Here’s how you do it (it’s easy!):

Trim Instructions

Our installation instructions are available on – click the Support tab, the brand, and the type of support you need (catalogs, parts manuals, templates, installation instructions).  I was just saying yesterday that in the Olden Days I used to be the one faxing this information to all of our New England customers, so I’m glad you all can find it on your own now!

Thanks to Eric Hirning of Intermountain Lock for the photo!

I still have some Allegion travel mugs, so if you’d like one, go back to Monday’s post (We are Allegion!) and leave a comment about how this site has helped you at work!


17 Responses to “WW: Darn! They sent the wrong hand again! :D”

  1. Lee Francisco says:

    The levers don’t appear to be the only issue. Is that a steel astragal on the RHR door? Won’t that restrict the opening of the LHR door if you try to open it first?

    • Lori says:

      Hi Lee –

      Yes – if the doors both have vertical rod devices or rim devices with a removable mullion, the astragal is a code issue because it will prevent the LHR door from being opened. If, by chance, the LHR door has a vertical rod device and a carry bar, and the RHR door has a mortise device, and there is a coordinator to make sure the doors close in the proper sequence, and all of the stars are aligned, the astragal might be ok. 🙂

      – Lori

  2. Louise says:

    This reminded me of yesterday.
    On my way home I passed by a someone seeming to be struggling with an Adams Rite cylinder installation.
    I really wanted to stop and offer to help. He didn’t look to be open to help. Hope he had the instruction manual nearby.

  3. Jim says:

    Agreeing with Lee, whatever the hardware configuration, the LHR needs to be the “active” leaf, as that will be the one used primarily for exit (unless this is in the UK, or somewhere they drive on the left :))

    • Bryan McKeehan says:

      Active should be RHR in the majority of the world, LHR would have us right lane drivers in the wrong lane

  4. Jack says:

    Or you point out that the door closer is mounted incorrectly and you get a response like “well it seems to work! so whats the problem” as he walks away….sheesh just trying to help sometimes is a problem 😛

    • Lori says:

      I know…sometimes it’s just better to take a picture and send it to me rather than trying to beat a dead horse.

  5. John says:

    As for active handing on pairs of doors, the active leaf should be RHR in the US not LHR. Active is referring to the outside trim function (entry) not the inside (exiting).
    I agree that in the US people will exit/egress thru the RH (LHR) leaf. However I do not want the cylinder/active leaf to be this same door because as I would be putting my key into the door I would be knocked over by the person leaving.
    This is why the cylinder/active trim is on the RHR leaf. Thus the leaf primarily used for exit should never be the one used for entry and entry determines the active hand not exiting.

  6. Jack Ostergaard says:

    Continuing on John’s comment – if there are three doors in a bank – a pair and a single the pair should be on the left (exiting side) and the single (the door with the key) on the right. The pair will allow for more people to exit than the single.
    When exiting from a crowded sports venue I’ve seen people piled up behind the right side (viewed from interior) door with no one attempting to use the left door. They act so suprised when I cut forward and push that door open. But often several will actually follow.

  7. Vince Black says:

    I love seeing stuff like this.
    It’s what keeps me in business.

  8. Bryan McKeehan says:

    Those trims are so simple any carpenter should be able to (without instructions) rehand them, what we see in this picture is a gross example of human laziness, ignorance or perhaps stupidity

  9. Larry Young says:

    I bet the reason Lori and Louise get strange looks when they offer to help is just simply that they are NOT males. I had this issue years ago when I was in the retail building supply business. I saw people talk to one of my female coworkers and then come and ask me the same question. My answer was almost always the same. I’m not sure, let me check with Donna, she knows more about this than I do. I noticed that when these customers came back they would take the answers from the women without question.

    • Lori says:

      Hi Larry –

      Haven’t you ever heard the old story about when the customer called MPS Sales (the LCN/Von Duprin rep back in the day) and asked me if he could talk to any of the guys – none of whom were in the office? When I told him that I could probably help him – I was an AHC/CDC, he said, “OK – you can help me. I’ll have two hot dogs and a coffee.” When I kept my cool and nicely insisted that I could help him, he asked me to fax him a template for a 99L-F. :\

      Things have definitely changed over time – I have not been treated like that for many years. But when I started in the industry in the late 80’s, it was pretty common. I always tried to handle it by laughing it off and then proving that I was trustworthy and knew my stuff. I think it led to me working extra-hard to make sure that I did my job to the best of my ability.

      – Lori

  10. David Federico says:

    Hey Lori

    Had the same problem back in the 80’s I hired a female bookkeeper. Well curiosity got the better of her and she wanted to know more about what I did and why. So one day I told her she was going to ride along with me and learn the trade as it were. She ultimately became one of the few lady locksmiths around, could pick a lock faster than me, tear down a GM ignition lock and decode it, cut keys and reassemble it in less than 15 minutes. And many times put the males in the industry to shame. She passed away a few years back but I still fondly remember Cathy as a true leader in the industry and it opened the doors for more to follow. Keep up the great work, with all my respect.

    • Lori says:

      Hi David –

      I learned most of what I know about masterkeying from Louise – a locksmith I used to work with. I so appreciate her patience (and the patience of many others!) with the new kid on the block back in the 80’s. Although most locksmiths are men, I have known some GREAT women in the hardware industry. I have always wished for enough time to practice lock-picking…I think I could get good at it. One of my coworkers once showed me how to shim a cylinder, and as I started working on it I got a phone call (probably a code question). He was amazed that after a quick lesson I was able to get the core out while I talked on the phone. 😀

      – Lori

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