Printed from the blog of Lori Greene, AHC/CDC, CCPR, FDAI
Allegion
Email: lori_greene@allegion.com, Blog: www.idighardware.com or www.ihatehardware.com


Oct 06 2014

Allegion Support

Category: General InfoLori @ 2:36 pm Comments (6)
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I receive lots of questions daily.  Usually they are code questions, but I also receive questions about our products.  To help you find answers to some of the product questions more quickly, I  have added links to some Allegion support resources in the right sidebar.  –>

From the sidebar links under Allegion Support, you can download product catalogs, templates, installation instructions, and common parts manuals, or you can contact a specwriter for help with a specification or project-related question.

There is also a link to access the Allegion Knowledge Center, where you can find answers to many of the questions that our technical support representatives receive about our products.  These questions and answers have been compiled from several years’ worth of tech support calls.

And of course, you can always call 877-671-7011 for assistance.

What other support links would you like to access from iDigHardware?

6 Responses to “Allegion Support”

  1. Bryan McKeehan says:

    No sidebar on mobile devices

    • Lori says:

      That’s a good point! I can’t see a way to add the sidebar info on the mobile site, but if you think it would be helpful I can add a page that is accessible from the mobile site with this information on it.

  2. Eric says:

    This may be a little off topic…..

    I think one of the biggest problems I face on a regular basis is people not wanting to take the time to read for themselves. That’s why you (we) get so many calls and emails. Most people believe it’s easier to just send someone else an email and wait for the reply than to spend 3 minutes researching on the internet.

    I don’t know about the rest of the country but it is out of control in the Southeast.

    About a month ago, I looked back at my email usage. I sent/received over 4 times as many emails in 2013 over 2012. The amount of emails this year (2014) are on track to be 6 times more than 2012. And…those are just the emails that were saved for projects. It also explains the gray hair and much less of it.

    • David says:

      Sometimes people won’t even read your complete email.
      (I’m guilty of this too)

    • Jess says:

      Eric, same boat here as well,

      although with me, its usually in waves and can range from a pro who works with closers every day to a novice who never seen a door closer in their life, I highly suspect its having to with with the search terms they use or maybe their level of understanding, as some brands of closer, it looks like someone with broken english wrote it, some others it’s due to learning disability or inability to understand english fluently or they do not know the terms of things and need a more detailed description of what to do.

      states I commonly hear from if its a vintage closer (Russwin or Corbin potbelly) its Virginia or NYC/Mass.

      when it’s a modern day closer such as LCN 4040/4110, usually California or overseas, commonly Hong Kong or UK(once had one from Japan who had a problem with hold open arm) I always love when I help them and in the end I have a person who has a smile on their face and thank me half to death and keep me in mind for their next question.

      there are people out there that ask the question, then you reply, then never hear from the person ever again, even when you email them asking if everything is OK,

      Eyal Bedrik, I am sure you know exactly what I am talking about with that, the guy who wanted me to help him with his door, and no answer, hope he got his door worked on eventually!

      -Jess the door closer doctor

  3. Jeff Tock says:

    Thanks, Lori. What a great addition to the site!!

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